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Dr Kiki Chan earned her Bachelor of Science from the University of Toronto, Master of Business Administration from the City University of Hong Kong, and Doctor of Business Administration from The University of Newcastle.

After graduating from the University of Toronto, Dr Chan returned to Hong Kong and worked as an assistant manager for a multi-national company with a workforce of over 3,000 staff worldwide. To further solidify her professionalism in marketing, Dr Chan completed a Postgraduate Diploma in Marketing and took part in the marketing professional examinations which qualified her as a full member of The Chartered Institute of Marketing UK and the Hong Kong Institute of Marketing; thereafter she was granted the professional status of Chartered Marketer.

Before joining HKCC, Dr Chan taught at tertiary level in Hong Kong. She was a subject leader for several marketing modules. As a programme leader, she has successfully completed the course validation of a Diploma in Sales Management and Services Marketing. Dr Chan has also been teaching part-time marketing modules at undergraduate level, and serving as a dissertation supervisor for Northumbria University and Leeds Metropolitan University in the UK for a number of years.